Asked & answered

Starter (residential) is priced publicly: $249 half day (up to 4 hours), $399 full day (up to 8 hours), $699 weekend (drop-off Friday, pick-up Monday), per rig, with delivery and setup included across the Valley. Each additional Starter rig at the same event is 10% off.

Pro and Motion are built for events and quoted per event. Tell us your date, headcount, and venue and Julio puts together a custom estimate with staffing, setup, and add-ons tailored to your event — within 1 business day. Get a custom estimate →

Tap Book a Starter rig, choose half day, full day, or weekend and how many rigs, add triple monitors or VR if you want them, and pay the 50% deposit through secure Stripe checkout. Your date is locked the moment the deposit clears and a confirmation lands in your inbox. We need at least 48 hours’ notice; weekends, holidays, and race weekends go first, so book early.

Send the quote form (sonoransims.com/quote) or chat with Sim, our AI assistant — either way it takes about two minutes: date and hours, venue, headcount, how many rigs, staffing, VR, and anything custom. Julio replies with a written, itemized estimate within 1 business day. Approve it, pay the deposit, and the date is yours.

50% to book, balance due on or before event day. Starter pays the deposit at checkout; Pro and Motion pay it from the estimate through a Stripe invoice or payment link. Your estimate or checkout page itemizes everything, so what you approve is what you pay.

Card through Stripe (Visa, Mastercard, Amex, Apple Pay and Google Pay where supported) or ACH bank transfer for estimates. Card numbers never touch our servers — Stripe handles the secure part.

Our published policy: reschedules are free with 7+ days’ notice (one free date change inside 7 days), weather-driven moves are free at any time, cancellations 7+ days out get a full deposit refund, and inside 7 days the deposit converts to a credit good for 12 months. Full text on the cancellation page. TODO(J): confirm — cancellation and rescheduling terms

Yes. Multi-day conferences and trade shows, a rig that stays on site all week, and recurring activations are all quoted as one estimate — add every day to the quote form and we’ll price the whole run. The weekend home rental (Friday to Monday) is the residential version.

Across the Phoenix Valley — Phoenix, Scottsdale, Tempe, Chandler, Mesa, Gilbert, Glendale, Peoria, Queen Creek, Paradise Valley, Ahwatukee, and everywhere between. Delivery, setup, and pack-out are included across the Valley. Further out? Ask — travel is simply a line in your estimate, and we usually say yes.

We arrive early enough to set up and calibrate every rig before your window starts, and we pack out after it ends — setup and teardown are on our clock, never yours. Exact arrival time depends on rig count and venue access and is confirmed with your booking. TODO(J): confirm — typical setup and teardown minutes per rig

Plan on about 6 × 8 ft of clear floor per rig (the rig itself is roughly 5 × 7) plus room to walk around it, and one standard 120V wall outlet per rig nearby. Living rooms, garages, conference rooms, lobbies, patios, and event floors all work. TODO(J): confirm — power draw per rig, whether Motion needs a dedicated circuit

Indoor, covered, and shaded outdoor spots all work. Direct sun washes out screens and cooks equipment, so for outdoor events we plan shade or move to a garage, patio, or clubhouse — and evening windows are smart in summer. If extreme heat, a monsoon, or a dust storm threatens an outdoor setup we move the grid indoors at no charge or reschedule for free; you never lose a deposit to weather. TODO(J): confirm — maximum outdoor temperature / shade requirements

All routine. Rigs break down to fit standard doorways and elevators, so high-rises and conference centers are fine. Tell us about stairs, gate codes, visitor badges, loading-dock hours, or elevator reservations in the quote form’s load-in field and we’ll plan the crew and timing around them.

Starter: a console (Xbox or PlayStation) with a Logitech wheel and pedals on a sim stand and a single ultrawide monitor (34" or 51"), delivered and set up. Pro: PC-based with a direct-drive wheel, load-cell pedals, bucket seat, and triple monitors — staffed, built for events. Motion: everything in Pro on a full-motion platform with a dedicated operator, coming soon and available by request. Specs are on the packages section.

Yes. Starter is a sim equipment rental — sign into your own account and your games, unlocks, and progress carry over exactly as they would at home. Sign out when you’re done and nothing stays on the console.

Yes. Plug your own Xbox or PlayStation into the Starter stand and screen and race on your setup with our wheel and pedals. Let us know in the booking notes so we bring the right cables.

Starter runs whatever racing titles support a wheel on the console’s library — most major racing games do, and on your own account you can play what you already own. Pro and Motion run PC racing sims chosen for the event and set up before you arrive. We’ll share the current title list when you book. TODO(J): confirm — current game list per tier

VR puts the headset on and the cockpit around you — the most immersive version of the experience, best for guests who already like VR. It is always optional. Triple screens are the default because most people who feel queasy in a headset are completely fine on screens, and difficulty and intensity adjust for every guest. On Starter, VR means PS VR2 on PlayStation and depends on headset availability; on Pro and Motion it is a standard add-on.

A single ultrawide is one wide screen in front of you — clean, compact, great in tighter spaces. Triple monitors wrap three screens around the cockpit so you can look into the apex and see the car beside you — more immersive and better for head-to-head racing. Starter comes with the ultrawide and can upgrade to triples; Pro and Motion run triples by default.

Pro and Motion events: yes — a host runs the sessions, coaches new drivers, swaps racers, and keeps the line moving, scoped in your estimate; Motion always comes with its own operator. Starter is self-serve: we deliver, set up, calibrate, walk you through it, and pick up after, and a staffed host can be added on request. TODO(J): confirm — Starter walkthrough-at-setup wording

Custom event leaderboards are available on request for corporate events — a best-lap board on screen for the day. Tick the leaderboard box on the quote form and it goes into your estimate.

Yes — your logo on the screens, branded photo ops, and custom touches for corporate events and brand activations. Put the details in the branding field on the quote form.

Roughly 15–20 racers per rig per hour with 3–4 minute sessions. One rig suits a small party; add a rig for every 15–20 people who’ll want to race in the same hour, and two or more rigs let guests race head-to-head instead of taking turns. Julio confirms the right count in your estimate.

Yes, happily. Send dates, venue, and headcount and you’ll get an itemized estimate, a COI for the venue, and one point of contact from load-in to pack-out. Multi-rig, multi-day, and recurring programs are all routine.

Yes. Sonoran Sims carries commercial general liability insurance, and we provide a certificate of insurance on request for venues, offices, HOAs, and planners — including the venue listed as additional insured — within two business days, at no charge. Details on the insurance page.

Yes — a simple liability waiver before taking the wheel. It takes a minute, and our host handles it at staffed events.

We recommend 8 and up. Seats, wheels, and pedals adjust between drivers in seconds, force feedback scales down for young racers, and an adult (18+) needs to be on site with adult supervision for guests under 18. TODO(J): confirm — minimum age / height and kids’ seat sizing

Normal wear is on us. Damage from negligence, misuse, or intentional acts by you or your guests is billable at repair or replacement cost, per the terms. Keep drinks off the wheelbase and you’ll never think about this again. TODO(J): confirm — damage deposit or cap

A locally owned mobile simulator rental company based in Tempe, serving the whole Phoenix Valley. Founded and run by Julio Gallegos — not a franchise, so every event is personal. Racing today; flight sims are coming to the same fleet. Any Sim · Anywhere.

Email jay@sonoransims.com, call or text 480-509-8894, or tap “Talk to a human” in the Sim chat and Julio gets the whole conversation. Replies within 1 business day.